Hello, thanks for purchase our themes!
Our support hours are Monday - Friday, 9:00am - 5:00pm. From the moment your support request is entered inside this support system we're trying to answer your question within 32 hours.
Be sure that you using your Envato username for registration.
Please make sure to read the theme's documentation, which came bundled with your download. It is often very likely that you will find an answer to your question there.
Support does NOT include theme customization, installation or administration of WordPress itself, requests that require custom coding, or support for any third party software and plugins.
Support deals with helping everybody go through the installation and the configuration process of the theme, as well as issues related to the theme's default features, and bug fixes.